Every local service business loses jobs the same way: a call nobody answered, a web lead nobody replied to, an estimate nobody followed up on.
StackLayer installs the lead-response and follow-up system for local service businesses, so every inquiry gets answered fast, every opportunity gets followed up, and more of them become booked jobs. Built one trade at a time, starting with HVAC.
What gets installed
The same six pieces, configured for your trade, your hours, your service area, and your team.
It runs on the phone number and calendar you already use. You keep your way of doing the work. StackLayer makes sure nothing waits.
Immediate text response to missed calls and web inquiries
Lead qualification and routing to the right person
Booking, confirmations, and reminders on your calendar
Estimate and unclosed-job follow-up
Review requests after completed work
An owner report: leads received, contacted, booked, pending, recovered
Trades
HVAC. Live now.
Missed calls, web leads, and unclosed estimates turned into booked service calls, without adding office staff. Installed in 14 days.
Text back to every missed call within minutes
Booked jobs land on your calendar
A monthly report of what was recovered
Plumbing, electrical, roofing. Next.
Each trade gets its own version once the HVAC system has proven it transfers without heavy custom work. If you run one of these and want to be first, book the audit and say so.
Self-serve. Planned.
A version you install yourself, for businesses that want the system without the done-for-you install. It will be on this page when it exists.
Who is behind it
I am Kenny Barrow. I run Enigma Group LLC in New Bern, North Carolina. I built this system for my own company first because I could not find one that handled the follow-up without a person watching it. It runs on my own numbers today.
StackLayer is that system, installed for contractors, one trade at a time.
How we measure, and the questions contractors ask
We do not promise a dollar figure. During the install we record your current missed-call rate, response time, contact rate, and booking rate. Every month after, you get a report of what the system touched and what it recovered, with the method written next to the numbers. Jobs we clearly recovered are reported separately from jobs we assisted with. They are never added into one figure.
Do I need new software or a new phone number?
No. The system runs on the phone number and calendar you already use.
What if I already have a CRM?
Most do. StackLayer sits in front of the phone and the inbox and handles the first response and the follow-up. Where it makes sense, booked jobs flow into what you already run.
Will customers know they are texting a system?
The first text goes out under your company name. When a conversation needs a person, it gets handed to one. Emergencies, pricing questions, and anything unusual go to your office, not to an automated reply.
How do I know it is working?
You get a monthly report: how many opportunities were at risk, how many were re-engaged, how many became appointments, and the value of the ones that closed, with the method stated. We separate jobs we clearly recovered from jobs we assisted with, and we do not add them together into one number.
Can I start with something smaller?
Not yet. The install is the product. A self-serve version is planned, and when it exists it will be on this page.
Start with the audit
Twenty minutes. We look at how calls, forms, and estimates reach your office and where they stall. If StackLayer is not the right fit, the audit will show that too.